Help
Frequently asked questions
Shipping, returns, formulas, and orders — answered with the same care we put into the ritual.
Delivery
Charges and estimated times are shown at checkout. Tracking where the service supports it.
02Returns
Consumers generally have a 14-day cancellation right, subject to hygiene exceptions.
03Track an order
Follow your parcel with your order number and email.
Shipping
We offer free standard UK delivery on orders over ??50. Standard delivery takes 3???5 business days. Express delivery (1???2 days) is available for ??6.95.
Yes, we ship to select European countries. International shipping rates and times are calculated at checkout.
Orders
Once your order ships, you will receive a tracking number via email. You can also track your order on our Track Order page using your order number and email address.
Promo codes cannot be combined with other offers unless stated otherwise. One code per order.
Products
Yes, JASIR?? BEAUT?? is certified cruelty-free. We never test on animals and do not sell in markets that require animal testing.
The majority of our range is vegan. Products containing non-vegan ingredients are clearly labelled on the product page.
Returns
We accept returns within 30 days of delivery for unopened products in original packaging. Opened products may be returned if you experienced a reaction ??? contact us for a prepaid return label.
General
Email us at hello@jasirebeaute.com or use our contact form. We respond within 24 hours on business days.
Still curious
A question we haven’t answered?
Write to us — we read every note, and we reply with care.